Everything you need to know about Bill Hero
Bill Hero is a paid subscription service, but we guarantee we'll find more savings on your first switch than you'll pay for an entire year subscription. If we can't, you won't pay anything at all.
We take the kWh consumption and tariff data from your bill, and calculate what you would have paid for that same kWh usage using the same tariff type over an equivalent time period under every single one of the publicly available plans on the market. We include tariff type, solar feed-in, guaranteed & conditional discounts, and concessions.
We're a Savings Service, not a comparison site.
Commercial comparison sites make their money by taking commissions from retailers, which means they're actually working for them, not for you. That's why the comparison sites will only ever show you the plans from the retailers they have commission relationships with.
They don't really compare the market, and you or I can never really select the best deal, because their main incentive is to sell you into the plans that will maximise their commissions, and not to find and recommend the plans that are best for you.
Bill Hero is different. We don’t seek or accept commissions from retailers. Ever. We're only funded by subscribers like you, which means our one and only incentive is to keep you happy by making sure you're always on the best deal. We know exactly who we're working for.
The government comparison sites do cover all the plans available, just like Bill Hero does. But they are over-complicated to use, you've got to do all the work yourself and then make the switch on your own. Bill Hero is a full service offering that does all the comparison and ranking work for you, handles the switch for you, and then monitors your bills to keep switching you whenever you can save more
We use our calculation of what you would have paid under every other publicly available plan vs what you did pay on your current bill, to rank your bill against all others. It can be very illuminating to see where your bill lands in the lineup
Retailers use a pricing strategy that we call 'tease and squeeze'. They lure new customers in with great prices and discounts, and then ratchet the prices up over time, sometimes very quickly. So just comparing once is not enough. There is no such thing as set and forget for energy pricing. You need to stay on top of it all the time, which is boring and hard, or you need Bill Hero to stay on top of it for you
Under the retail energy regulations there is a 10 business day cooling off period before your new retailer can start your new plan. If your home has a manually-read meter, you will need a final reading before your switch can be completed. This can take weeks or even months.
The clock start ticking on your 12 month Bill hero subscription on the day your switch is complete and your new plan with your new retailer begins, no matter when you actually signed up to Bill Hero. Whatever time it takes to complete your first switch is not included in your subscription.
It's possible that your current retailer might put forward a 'win-back' or retention offer after we've initiated your switch. You've got to wonder why did they wait for you to leave before offering you a better deal? If they do send you an offer, just forward it to Bill Hero, and we'll compare it to the rest of the market and let you know if it's worth accepting.
Bill Hero includes solar in the comparison and ranking, so you can be sure you're switching to a plan that provides the cheapest combined price for the kWh you import from the network, and what you earn from the kWh you generate and export. If you're on a Premium feed in tariff, you get to keep that even when you switch retailers.
You'll need to pay your bill directly to your new retailer. Bill Hero does not handle payment collection
We let you specify the savings you'd need before switching again. Bill Hero wont bother you with a new switch until it finds savings greater than your Bothered Threshold.
Not yet, but it's on the roadmap.
Bill Hero for SME business is on our roadmap. Send a request via our Contact form and we'll let you know when it's ready.