EnergyAustralia — Plans & Profile
· Rates sourced from CDR energy plan data. Updated daily by Bill Hero.
Retailer at a glance
About EnergyAustralia
EnergyAustralia is a major integrated energy retailer and generator, supplying over 1.7 million customers across eastern Australia. It is 100% foreign-owned by Hong Kong's CLP Group. Its generation mix is approximately 58% coal, though it has accelerated Yallourn's closure to mid-2028 and is building a 350 MW battery. EnergyAustralia offers GreenPower-accredited PureEnergy plans and a "Go Neutral" carbon-offset product at no extra cost. In 2024, the ACCC commenced proceedings against EnergyAustralia over pricing transparency, and the "Go Neutral" product faced greenwashing allegations in court.
Bill Hero is an independent comparison service: we list every retailer that publishes pricing through CDR, and we don't take placement fees from EnergyAustralia or any other retailer. Rates below are sourced from CDR and refreshed daily.
Provider Profile
Customer Count (Energy)
891,933
12.6% market share
As of 2026
Founded
1995 (original state-owned NSW retailer); TRUenergy formed 2005; rebranded EnergyAustralia 2012
Complaints Rate
0.41%
More complaints than 59% of retailers
Q3: Below avgSource: AER Retail energy market performance update for January to March 2026, Quarter 3 2025–26
Australian Ownership
no
EnergyAustralia is a private company wholly owned by CLP Group, a Hong Kong-listed electricity utility. Originally a NSW government-owned retailer, it was sold to CLP subsidiary TRUenergy in 2011. TRUenergy then acquired the EnergyAustralia brand name and rebranded itself in 2012. The Australian government retained the poles-and-wires business as Ausgrid.
Generation Assets
~5,000 MW total. Coal: Yallourn Power Station (~1,480 MW, VIC — closing 2028), Mount Piper (1,400 MW, NSW — running until 2040). Gas: Tallawarra (NSW), Hallett (200 MW, SA), Jeeralang (450 MW, VIC), Newport (VIC). Wind: Cathedral Rocks Wind Farm and Waterloo Wind Farm (SA). A 350 MW battery planned for Latrobe Valley by end-2026. EnergyAustralia is Australia's second-largest greenhouse gas emitter (16.2Mt CO2, 2021-22).
GreenPower
Yes — accredited
Parent Company
CLP Group (Hong Kong)
Call Centre
Melbourne, Australia, Manila, Philippines
Reputation Scores
Customer Reviews (0)
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Regulatory Issues
Enforcement actions recorded against EnergyAustralia by Australian energy regulators. Sourced from the ESC Victoria Register and AER compliance reports. Updated monthly.
📋 EnergyAustralia paid two infringement notices totalling $142,800 for one alleged breach under the National Energy Retail Law and one alleged breach under the National Energy Retail Rules.
Penalty: $142,800
📋 EnergyAustralia: 27 penalty notices totalling $1,066,986 for failing to provide accurate deemed best offer messages on bill change alerts (clause 106(1) of Energy Retail Code version 2).
Penalty: $1.07 million
📝 EnergyAustralia: Accepted enforceable undertaking with the ESC Victoria for payment difficulty framework failures affecting 6,934 customers. Remediation via credit/waived debt, independent auditor appointed.
Bill Hero compiles regulatory enforcement data from public registers. This information is provided for consumer transparency and does not constitute legal advice. Always refer to the original regulator source for the most current and complete information.
Energy Plans
Electricity Plans (944)
| Plan | Retailer | Annual cost ▲at 4,000 kWh/yr | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Peak | Off-peak | Shoulder | ||||||||
 | Standing Offer (Home) - Time of Use with Controlled Load Time of use | EnergyAustralia | $681 | |||||||
| Standing Offer (Home) - Time of Use Time of use | EnergyAustralia | $681 | |||||||
| VIC Seniors Offer - Time of Use Time of use | EnergyAustralia | $681 | |||||||
| VIC Seniors Offer - Time of Use with Controlled Load Time of use | EnergyAustralia | $681 | |||||||
| Home 365 - Time of Use with Controlled Load Time of use | EnergyAustralia | $681 | |||||||
| Power 365 - Time of Use -Third Party Offer Time of use | EnergyAustralia | $681 | |||||||
| Power 365 - Time of Use with Controlled Load -Third Party Offer Time of use | EnergyAustralia | $681 | |||||||
| Home 365 - Time of Use Time of use | EnergyAustralia | $681 | |||||||
| Rate Fix - Time of Use with Controlled Load Time of use | EnergyAustralia | $681 | |||||||
| Rate Fix - Time of Use Time of use | EnergyAustralia | $681 |
Gas Plans (265)
| Plan | Retailer | Annual cost ▲at 20,000 MJ/yr | ||
|---|---|---|---|---|
| Standing Offer (Home) (R1) Stepped rate | EnergyAustralia | $958 | |
| Home 365 (R1) Stepped rate | EnergyAustralia | $958 | |
| Power 365 - Third Party Offer (R1) Stepped rate | EnergyAustralia | $958 | |
| Power 365 - Residential Connections (R1) Stepped rate | EnergyAustralia | $958 | |
| Power 365 - My Connect (R1) Stepped rate | EnergyAustralia | $958 | |
| Power 365 - Connect Now (R1) Stepped rate | EnergyAustralia | $958 | |
| Rate Fix (R1) Stepped rate | EnergyAustralia | $958 | |
| VIC Seniors Offer (R1) Stepped rate | EnergyAustralia | $958 | |
| Business Rate Fix Stepped rateBusiness | EnergyAustralia | $970 | |
| Standing Offer Business Stepped rateBusiness | EnergyAustralia | $970 |
Frequently Asked Questions
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