Red Energy — Plans & Profile
· Rates sourced from CDR energy plan data. Updated daily by Bill Hero.
About Red Energy
Red Energy is an Australian-owned retailer backed by the Snowy Hydro scheme, offering electricity and gas to more than one million customers nationally. It operates an Australian-based call centre. Red Energy has won customer satisfaction awards from Roy Morgan and Canstar Blue, and offers GreenPower-accredited products. Red Energy was fined nearly $730,000 across 2023-2025 for removing hardship protections and sending incorrect best-offer information to customers.
Bill Hero is an independent comparison service: we list every retailer that publishes pricing through CDR, and we don't take placement fees from Red Energy or any other retailer. Rates below are sourced from CDR and refreshed daily.
Provider Profile
Customer Count (Energy)
598,464
8.5% market share
As of 2026
Founded
2004
Complaints Rate (AER)
0.27%
Fewer complaints than 64% of retailers
Q2: Good2026 AER report
Australian Ownership
yes
Red Energy is 100% Australian-owned, a wholly-owned subsidiary of Snowy Hydro Limited. Snowy Hydro is itself 100% owned by the Australian Commonwealth Government (the Federal Government bought out NSW and Victorian stakes in March 2018). Red Energy was launched in 2004 as Snowy Hydro's retail brand and has grown to serve over one million customers (combined with sister brand Lumo Energy). Its award-winning call centre is based in Melbourne.
Generation Assets
null (Red Energy is a pure retailer; parent Snowy Hydro owns ~5,500 MW of generation including the Snowy Mountains Hydro-electric Scheme — 9 hydro stations totaling ~3,700 MW — plus gas peaking plants: Colongra 667 MW, Laverton North 320 MW, Valley Power 300 MW, and diesel peaking in SA. Snowy 2.0 pumped hydro expansion is under construction.)
GreenPower
Yes — accredited
Parent Company
Snowy Hydro Limited (100% Commonwealth Government-owned)
Regulatory Issues
AER fined Red Energy $474,600 (seven infringement notices) in 2025 for allegedly removing hardship protections from customers. Earlier in 2023, Red Energy paid $254,436 in penalties for allegedly communicating incorrect "best offer" information to 30,982 customers over a two-week period.
Reputation Scores
Customer Reviews (0)
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Energy Plans
Electricity Plans (1439)
No plans available for this area.
Gas Plans (307)
| Plan | Retailer | Annual cost ▲at 20,000 MJ/yr | ||
|---|---|---|---|---|
 | Red Rotary D9815 Saver Stepped rate | Red Energy | $750 | |
| Red Taronga Flex Stepped rate | Red Energy | $750 | |
| Red BCNA Saver Stepped rate | Red Energy | $750 | |
| Qantas Red Saver (Bundled) Stepped rate | Red Energy | $750 | |
| Qantas Red Saver Stepped rate | Red Energy | $750 | |
| Living Energy Saver Stepped rate | Red Energy | $750 | |
| Qantas Red Business Saver Stepped rateBusiness | Red Energy | $764 | |
| Qantas Red Business Plus Stepped rateBusiness | Red Energy | $764 | |
| Red Business Saver Stepped rateBusiness | Red Energy | $764 | |
| Qantas Red Business Saver Stepped rateBusiness | Red Energy | $764 |
Frequently Asked Questions
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