EnergyAustralia Plans & Prices — Compare & Save

EnergyAustralia offers 1,143 plans in Australia (878 electricity, 265 gas), based on Consumer Data Right (CDR) data updated daily by Bill Hero.

Retailer tier
Tier 1 retailer
12.6% market share
Complaints
Medium
0.41% rate
Customers
891,933
12.6% market share
Founded
1995 (original state-owned NSW retailer); TRUenergy formed 2005; rebranded EnergyAustralia 2012

Rates sourced from CDR and refreshed daily. Last updated: 15 August 2026.

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About EnergyAustralia

EnergyAustralia is a major integrated energy retailer and generator, supplying over 1.7 million customers across eastern Australia. It is 100% foreign-owned by Hong Kong's CLP Group. Its generation mix is approximately 58% coal, though it has accelerated Yallourn's closure to mid-2028 and is building a 350 MW battery. EnergyAustralia offers GreenPower-accredited PureEnergy plans and a "Go Neutral" carbon-offset product at no extra cost. In 2024, the ACCC commenced proceedings against EnergyAustralia over pricing transparency, and the "Go Neutral" product faced greenwashing allegations in court.

Products offeredEnergy Retailer
Residential customers891,933 (12.6% share)
GreenPower productsYes — accredited
Parent companyCLP Group (Hong Kong)
Call centreMelbourne, Australia, Manila, Philippines
Australian ownershipno
Market positionLarge national retailer
Compliance record: EnergyAustralia has accumulated over $1.5 million in regulatory fines for energyaustralia: paid 7 penalty notices totalling $276,626 for alleged failure to comply with life support registration requirements for two multi-site business customers. failed to record life support customer details within one business day, provide outage preparation information within five business days, and pass details to electricity and gas distributors within one business day (electricity industry act 2000 s 40sg; gas industry act 2001 s 48di; energy retail code v2 clause 167(1)). customers were also told they were on the cheapest available plan when they were not. — among the highest penalty totals for large national retailer.

EnergyAustralia is one of Australia's larger energy retailers, with 1,143 plans in Bill Hero's comparison.

Bill Hero is an independent comparison service: we don't take placement fees from EnergyAustralia or any other provider. Rates below are sourced from CDR and refreshed daily.

Compare EnergyAustralia plans in your area

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You can also compare plans using the free government tool: Energy Made Easy. Bill Hero adds CDR-based exact comparisons, demand-tariff support, and automated bill monitoring.

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Regulatory Issues

Enforcement actions recorded against EnergyAustralia by Australian energy regulators. Sourced from the ESC Victoria Register and AER compliance reports. Updated monthly.

Essential Services Commission (Vic)|Penalty notice

📋 EnergyAustralia: Paid 7 penalty notices totalling $276,626 for alleged failure to comply with life support registration requirements for two multi-site business customers. Failed to record life support customer details within one business day, provide outage preparation information within five business days, and pass details to electricity and gas distributors within one business day (Electricity Industry Act 2000 s 40SG; Gas Industry Act 2001 s 48DI; Energy Retail Code v2 clause 167(1)). Customers were also told they were on the cheapest available plan when they were not.

Penalty: $276,626

ESC — EnergyAustralia penalty notices Jul 2026 ↗
Australian Energy Regulator|Infringement notice

📋 EnergyAustralia paid two infringement notices totalling $142,800 for one alleged breach under the National Energy Retail Law and one alleged breach under the National Energy Retail Rules.

Penalty: $142,800

AER — EnergyAustralia: alleged breaches of the National Energy Retail Law and Rules ↗
Essential Services Commission (Vic)|Penalty notice

📋 EnergyAustralia: 27 penalty notices totalling $1,066,986 for failing to provide accurate deemed best offer messages on bill change alerts (clause 106(1) of Energy Retail Code version 2).

Penalty: $1.07 million

ESC — EnergyAustralia penalty notices 2025 (best offer messaging) ↗
Essential Services Commission (Vic)|Enforceable undertaking

📝 EnergyAustralia: Accepted enforceable undertaking with the ESC Victoria for payment difficulty framework failures affecting 6,934 customers. Remediation via credit/waived debt, independent auditor appointed.

ESC — EnergyAustralia enforceable undertaking Oct 2025 ↗

Bill Hero compiles regulatory enforcement data from public registers. This information is provided for consumer transparency and does not constitute legal advice. Always refer to the original regulator source for the most current and complete information.

Frequently Asked Questions

How many plans does EnergyAustralia offer?▾
EnergyAustralia offers 1143 plans in Australia (500 electricity, 265 gas), based on Consumer Data Right (CDR) data updated daily by Bill Hero.
Does EnergyAustralia offer both electricity and gas?▾
Yes — EnergyAustralia offers both electricity (500 plans) and gas (265 plans). Customers can take both fuels from EnergyAustralia and may be eligible for dual-fuel discounts on some plans.
What is the cheapest EnergyAustralia electricity plan?▾
Standing Offer (Home) - Time of Use with Controlled Load is the cheapest EnergyAustralia residential electricity plan in Bill Hero's comparison, with an estimated annual cost of $1,276 at 4,000 kWh/year. Your actual cost depends on your usage and tariff — see the table above for the full list.
Is EnergyAustralia a major or smaller retailer?▾
EnergyAustralia is one of Australia's larger energy retailers, with 1143 plans on offer across the National Energy Market — significantly more than most retailers (the median retailer in Bill Hero's comparison offers fewer than 100 plans).
How often is EnergyAustralia's plan data updated?▾
Bill Hero refreshes EnergyAustralia's plan data daily from the Consumer Data Right (CDR) energy API. Pricing on this page reflects the latest published rates from EnergyAustralia.

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