EnergyAustralia — Plans & Profile
· Rates sourced from CDR energy plan data. Updated daily by Bill Hero.
About EnergyAustralia
EnergyAustralia is a major integrated energy retailer and generator, supplying over 1.7 million customers across eastern Australia. It is 100% foreign-owned by Hong Kong's CLP Group. Its generation mix is approximately 58% coal, though it has accelerated Yallourn's closure to mid-2028 and is building a 350 MW battery. EnergyAustralia offers GreenPower-accredited PureEnergy plans and a "Go Neutral" carbon-offset product at no extra cost. In 2024, the ACCC commenced proceedings against EnergyAustralia over pricing transparency, and the "Go Neutral" product faced greenwashing allegations in court.
Bill Hero is an independent comparison service: we list every retailer that publishes pricing through CDR, and we don't take placement fees from EnergyAustralia or any other retailer. Rates below are sourced from CDR and refreshed daily.
Provider Profile
Customer Count (Energy)
893,356
12.7% market share
As of 2026
Founded
1995 (original state-owned NSW retailer); TRUenergy formed 2005; rebranded EnergyAustralia 2012
Complaints Rate (AER)
0.47%
Fewer complaints than 52% of retailers
Q2: Good2026 AER report
Australian Ownership
no
EnergyAustralia is a private company wholly owned by CLP Group, a Hong Kong-listed electricity utility. Originally a NSW government-owned retailer, it was sold to CLP subsidiary TRUenergy in 2011. TRUenergy then acquired the EnergyAustralia brand name and rebranded itself in 2012. The Australian government retained the poles-and-wires business as Ausgrid.
Generation Assets
~5,000 MW total. Coal: Yallourn Power Station (~1,480 MW, VIC — closing 2028), Mount Piper (1,400 MW, NSW — running until 2040). Gas: Tallawarra (NSW), Hallett (200 MW, SA), Jeeralang (450 MW, VIC), Newport (VIC). Wind: Cathedral Rocks Wind Farm and Waterloo Wind Farm (SA). A 350 MW battery planned for Latrobe Valley by end-2026. EnergyAustralia is Australia's second-largest greenhouse gas emitter (16.2Mt CO2, 2021-22).
GreenPower
Yes — accredited
Parent Company
CLP Group (Hong Kong)
Call Centre
Melbourne, Australia, Manila, Philippines
Regulatory Issues
ACCC commenced legal action (Sept 2023) over alleged non-compliance with electricity pricing transparency rules. Federal Court greenwashing lawsuit over "Go Neutral" carbon-offset product — alleged misleading conduct regarding offset timing and quality. In 2022, Federal Court ordered $12 million penalty plus $300,000 in costs. Also: $500,000 penalty for failing to obtain explicit informed consent from customers.
Reputation Scores
Customer Reviews (0)
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Energy Plans
Electricity Plans (860)
No plans available for this area.
Gas Plans (345)
| Plan | Retailer | Annual cost ▲at 20,000 MJ/yr | ||
|---|---|---|---|---|
 | VIC Seniors Offer (R1) Stepped rate | EnergyAustralia | $907 | |
| Home 365 (R1) Stepped rate | EnergyAustralia | $907 | |
| Power 365 - Third Party Offer (R1) Stepped rate | EnergyAustralia | $907 | |
| Power 365 - Residential Connections (R1) Stepped rate | EnergyAustralia | $907 | |
| Power 365 - My Connect (R1) Stepped rate | EnergyAustralia | $907 | |
| Power 365 - Connect Now (R1) Stepped rate | EnergyAustralia | $907 | |
| Rate Fix (R1) Stepped rate | EnergyAustralia | $907 | |
| VIC Seniors Offer (R1) Stepped rate | EnergyAustralia | $907 | |
| Balance Plan - Third Party Offer (R1) Stepped rate | EnergyAustralia | $907 | |
| Balance Plan - Residential Connections (R1) Stepped rate | EnergyAustralia | $907 |
Frequently Asked Questions
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