Pacific Blue — Plans & Profile

· Rates sourced from CDR energy plan data. Updated daily by Bill Hero.

Retailer at a glance

5,496 residential customers (0.1% market share)Complaints: worse than average (0.58% of customers)Founded: 1992

About Pacific Blue

Pacific Blue is one of Australia's longest-established pure-play renewable energy companies, generating electricity exclusively from wind, solar, and hydro since 1992. It operates as both a generator and retailer — its retail arm trades as Tango Energy and Pacific Blue Retail, serving over 180,000 customers with simple, no-frills electricity plans. Tango's Tango Blue plan is a 100 percent GreenPower-accredited product. The company also runs a Sustainable Community Fund that has distributed over 5 million dollars to regional community projects. Best suited for customers who want their retailer to also be a genuine renewable energy generator, and those seeking straightforward plans backed by a company with deep generation infrastructure rather than marketing claims alone.

Bill Hero is an independent comparison service: we list every retailer that publishes pricing through CDR, and we don't take placement fees from Pacific Blue or any other retailer. Rates below are sourced from CDR and refreshed daily.

Provider Profile

Customer Count (Energy)

5,496

0.1% market share

As of 2026

Founded

1992

Complaints Rate

0.58%

More complaints than 71% of retailers

Q3: Below avg
Jul-SepOct-DecOct-DecJan-MarApr-Jun0.58%

Source: AER Retail energy market performance update for January to March 2026, Quarter 3 2025–26

Australian Ownership

no

Founded in 1992 as Pacific Hydro, the company was originally Australian-owned, later acquired by a consortium of industry superannuation funds and de-listed. In 2016 it was acquired by SPIC (State Power Investment Corporation), one of China's five largest power generation groups and a Fortune Global 500 company.

Generation Assets

Owns and operates wind farms, solar farms, and hydro plants across Australia. Has never generated energy from fossil fuels. Portfolio includes significant generation assets built over 30-plus years of renewable-only operations.

GreenPower

Yes — accredited

Parent Company

State Power Investment Corporation (SPIC) — Chinese state-owned

Reputation Scores

ProductReview

☆☆☆☆

1.2

9 reviews

Trustpilot

No data

Google

No data

Customer Reviews (0)

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Regulatory Issues

Enforcement actions recorded against Pacific Blue by Australian energy regulators. Sourced from the ESC Victoria Register and AER compliance reports. Updated monthly.

Essential Services Commission (Vic)|Penalty notice

📋 Pacific Blue Retail: 25 penalty notices totalling $961,550 for failing to apply guaranteed service level payments to customer accounts within 10 business days (clause 80(1) of Energy Retail Code versions 1-3).

Penalty: $961,550

Bill Hero compiles regulatory enforcement data from public registers. This information is provided for consumer transparency and does not constitute legal advice. Always refer to the original regulator source for the most current and complete information.

Energy Plans

Frequently Asked Questions

How many plans does Pacific Blue offer?
Pacific Blue offers 0 plans in Australia (0 electricity, 0 gas), based on Consumer Data Right (CDR) data updated daily by Bill Hero.
Does Pacific Blue offer both electricity and gas?
Bill Hero does not currently have any plans on file from Pacific Blue. Plan data is sourced from the Consumer Data Right (CDR) energy API and refreshed daily.
Is Pacific Blue a major or smaller retailer?
Pacific Blue has a focused product range of 0 plans in Bill Hero's comparison. This is typical of niche or specialist retailers.
How often is Pacific Blue's plan data updated?
Bill Hero refreshes Pacific Blue's plan data daily from the Consumer Data Right (CDR) energy API. Pricing on this page reflects the latest published rates from Pacific Blue.

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