Red Energy — Plans & Profile

Last updated: 4 July 2026 · Rates sourced from CDR energy plan data. Updated daily by Bill Hero.

Retailer at a glance

615,372 residential customers (8.7% market share)Complaints: better than average (0.23% of customers)Founded: 2004

About Red Energy

Red Energy is an Australian-owned retailer backed by the Snowy Hydro scheme, offering electricity and gas to more than one million customers nationally. It operates an Australian-based call centre. Red Energy has won customer satisfaction awards from Roy Morgan and Canstar Blue, and offers GreenPower-accredited products. Red Energy was fined nearly $730,000 across 2023-2025 for removing hardship protections and sending incorrect best-offer information to customers.

Bill Hero is an independent comparison service: we list every retailer that publishes pricing through CDR, and we don't take placement fees from Red Energy or any other retailer. Rates below are sourced from CDR and refreshed daily.

Provider Profile

Customer Count (Energy)

615,372

8.7% market share

As of 2026

Founded

2004

Complaints Rate

0.23%

Fewer complaints than 59% of retailers

Q2: Good

Source: AER Retail energy market performance update for January to March 2026, Quarter 3 2025–26

Australian Ownership

yes

Red Energy is 100% Australian-owned, a wholly-owned subsidiary of Snowy Hydro Limited. Snowy Hydro is itself 100% owned by the Australian Commonwealth Government (the Federal Government bought out NSW and Victorian stakes in March 2018). Red Energy was launched in 2004 as Snowy Hydro's retail brand and has grown to serve over one million customers (combined with sister brand Lumo Energy). Its award-winning call centre is based in Melbourne.

Generation Assets

null (Red Energy is a pure retailer; parent Snowy Hydro owns ~5,500 MW of generation including the Snowy Mountains Hydro-electric Scheme — 9 hydro stations totaling ~3,700 MW — plus gas peaking plants: Colongra 667 MW, Laverton North 320 MW, Valley Power 300 MW, and diesel peaking in SA. Snowy 2.0 pumped hydro expansion is under construction.)

GreenPower

Yes — accredited

Parent Company

Snowy Hydro Limited (100% Commonwealth Government-owned)

Reputation Scores

ProductReview

★★★☆☆

2.5

1,348 reviews

Trustpilot

★★☆☆☆

1.8

95 reviews

Google

No data

Customer Reviews (0)

No reviews yet. Be the first.

Regulatory Issues

Enforcement actions recorded against Red Energy by Australian energy regulators. Sourced from the ESC Victoria Register and AER compliance reports. Updated monthly.

Australian Energy Regulator|Infringement notice

9 Apr 2025

📋 AER fined Red Energy $474,600 (seven infringement notices) for allegedly removing hardship protections from customers.

Penalty: $474,600

AER — Red Energy infringement notices 2025 ↗

Bill Hero compiles regulatory enforcement data from public registers. This information is provided for consumer transparency and does not constitute legal advice. Always refer to the original regulator source for the most current and complete information.

Energy Plans

Electricity Plans (1398)

Plan	Retailer	Flat ratec/kWh	Time of use c/kWh			Supplyc/day	Solar FITc/kWh	Annual cost ▲at 4,000 kWh/yr
			Peak	Off-peak	Shoulder
Red Rotary D9815 Saver Time of use	Red Energy	—	0.00	0.00	32.39	102.41	1.0	$633	Switch
Red Rotary D9815 Saver Time of use	Red Energy	—	0.00	0.00	32.39	102.41	1.0	$633	Switch
Qantas Red Saver Time of use	Red Energy	—	0.00	0.00	32.39	102.41	1.0	$633	Switch
Qantas Red Saver Time of use	Red Energy	—	0.00	0.00	32.39	102.41	1.0	$633	Switch
Qantas Red Saver (Bundled) Time of use	Red Energy	—	0.00	0.00	32.39	102.41	1.0	$633	Switch
Qantas Red Saver (Bundled) Time of use	Red Energy	—	0.00	0.00	32.39	102.41	1.0	$633	Switch
Red BCNA Saver Time of use	Red Energy	—	0.00	0.00	32.39	102.41	1.0	$633	Switch
Red Wildlife Saver Time of use	Red Energy	—	0.00	0.00	32.39	102.41	1.0	$633	Switch
Red Wildlife Saver Time of use	Red Energy	—	0.00	0.00	32.39	102.41	1.0	$633	Switch
Living Energy Saver Time of use	Red Energy	—	0.00	0.00	32.39	102.41	1.0	$633	Switch

Showing 10 of 10 plans. Click column headers to sort.

Gas Plans (307)

Plan	Retailer	Usage ratec/MJ	Supplyc/day	Annual cost ▲at 20,000 MJ/yr
Qantas Red Saver Stepped rate	Red Energy	3.30	75.00	$750	Switch
Living Energy Saver Stepped rate	Red Energy	3.30	75.00	$750	Switch
Red Taronga Flex Stepped rate	Red Energy	3.30	75.00	$750	Switch
Red Rotary D9815 Saver Stepped rate	Red Energy	3.30	75.00	$750	Switch
Red BCNA Saver Stepped rate	Red Energy	3.30	75.00	$750	Switch
Qantas Red Saver (Bundled) Stepped rate	Red Energy	3.30	75.00	$750	Switch
Qantas Red Business Saver Stepped rateBusiness	Red Energy	3.14	78.00	$764	Switch
Qantas Red Business Plus Stepped rateBusiness	Red Energy	3.14	78.00	$764	Switch
Red Business Saver Stepped rateBusiness	Red Energy	3.14	78.00	$764	Switch
Qantas Red Business Saver Stepped rateBusiness	Red Energy	3.14	78.00	$764	Switch

Showing 10 of 10 plans. Click column headers to sort.

Frequently Asked Questions

How many plans does Red Energy offer?▾

Red Energy offers 1705 plans in Australia (500 electricity, 307 gas), based on Consumer Data Right (CDR) data updated daily by Bill Hero.

Does Red Energy offer both electricity and gas?▾

Yes — Red Energy offers both electricity (500 plans) and gas (307 plans). Customers can take both fuels from Red Energy and may be eligible for dual-fuel discounts on some plans.

What is the cheapest Red Energy electricity plan?▾

Red Rotary D9815 Saver is the cheapest Red Energy residential electricity plan in Bill Hero's comparison, with an estimated annual cost of $633 at 4,000 kWh/year. Your actual cost depends on your usage and tariff — see the table above for the full list.

Is Red Energy a major or smaller retailer?▾

Red Energy is one of Australia's larger energy retailers, with 1705 plans on offer across the National Energy Market — significantly more than most retailers (the median retailer in Bill Hero's comparison offers fewer than 100 plans).

How often is Red Energy's plan data updated?▾

Bill Hero refreshes Red Energy's plan data daily from the Consumer Data Right (CDR) energy API. Pricing on this page reflects the latest published rates from Red Energy.

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