Sumo Power Plans & Prices — Compare & Save

⚖️ Supreme Court of Victoria ordered Sumo to pay $10 million for unlawful doorknocking and best-offer messaging failures, plus $200,000 of the ESC's legal costs. Sumo engaged in misleading door-to-door sales tactics (5,941 door-to-door calls during 13 Jan–12 Aug 2022 without consent) and failed to inform customers of better available offers; also ordered not to door-knock for 3 years, to publish public notices, to maintain a best-offer quality assurance process for 3 years, and (via enforceable undertaking) to pay $800,000 to the Consumer Action Law Centre and maintain a compliance system for 5 years. (Essential Services Commission v Sumo Power Pty Ltd & Anor [2024] VSC 758, 6 December 2024.)

Penalty: $10.00 million

📋 Sumo Power Pty Ltd and Sumo Gas Pty Ltd: Paid 100 penalty notices totalling $500,000 for arranging the alleged wrongful disconnection of 143 Victorian energy customers on 14 December 2020 — 142 customers were disconnected before the required six business day disconnection warning period had expired, and one customer was disconnected without warning despite actively participating in a two-year payment plan to pay arrears (Energy Retail Code disconnection warning and fair dealing requirements). Penalty notices issued 30 November 2021.

Penalty: $500,000

⚖️ Sumo Power Pty Ltd: Federal Court declared by consent that Sumo made false or misleading representations in selling electricity plans to Victorian consumers and ordered it to pay $1.2 million in penalties plus approximately $800,000 in consumer redress. Between June and December 2018 Sumo offered cheap rates and high pay-on-time discounts, then materially increased rates (28–43%) for customers who had received one to three monthly bills; about 7,700 customers were affected, averaging an additional $50 per month. Proceedings brought by the ACCC under the Australian Consumer Law (ACCC media release 96/21, 30 June 2021).

Penalty: $1.20 million